Sacred Hour Wellness Spa - Rocky River, Ohio

Jordan Nicholas

I've been getting regular facials for two years, but decided to try somewhere closer to my home. I've always heard great things about Sacred Hour, and I
was glad to see the offered an express facial.

When I walked in, the receptionist was not friendly in the slightest. She even asked my a question, picked up her cell phone and appeared to be typing
on it. Since she was preoccupied by her phone, she wasn't listening to me, and had me repeat my answer. I just found that extremely unprofessional.

So I sat there and waited 20 minutes for my scheduled appointment, since they recommend coming that early. I'm not quite sure why..

Finally, the esthetician came out and greeted me. She asked me about my skin. Then said she would leave so I could disrobe. I said, I'd like to keep my
clothes on if that were possible. She said I was to take off my top. I replied that it made me uncomfortable and I've never had to undress for a facial before.

She continued to argue with me about
why I needed to undress. After a while, she said she supposed I could keep
my bra on, or offered me to keep my clothes on but I would leave soaking wet. I already felt uncomfortable, and now there was no way I was staying after all this pressure to take off my clothes.

So I put my coat back in to leave. She assured me I would still be charged the $100 if I chose to leave. I suggested that maybe a heads up on the website
would be nice, so people might know that they were expected to undress. (There is a very small space on the website that says most body treatments are enjoyed without clothing, but silly me assumed that was for a massage and not an express facial).

She proceeded to tell me that people assume and just know that is how a facial works. Again, I've never had a facial where disrobing was even an option. She told me she's been doing this for 26 years and anywhere she's ever train and visited, that's the way
it's always been done.

I just felt extremely uncomfortable, feeling such pressure to take off my clothes. I went to leave, and the door was locked. She told me I had to wait for the receptionist to come back
so I could leave. This puzzled me, since I could just turn the knob and unlock the door myself, which is what I did.

It was just a very bizarre I, uncomfortable experience.

Tracy Hobbs

Sacred hour is a gem in our community. The experience, whether a facial, massage or pedicure is exceptional from the moment you walk into the spa to the time you leave. The aroma, pace, and service are all outstanding. The attention to detail is unparalleled. If you are looking for self care, look no further than Sacred Hour.

Julie J (JJ)

Wonderful experience!!!! I purchased the age defining facial plus dermabrasion with Heidi. Meant to review sooner but yeah... life happens, etc About 10 days (BTW, I didn't know in depth what perks dermabrasion assisted with as far as benefits for skin care routine. I kinda just added it on randomly. Heidi was so awesome giving me the info & personal recommendations as well as writing out instructions / recommendations, fantastic! AND not pushy, so rare unfortunately, but absolutely pleased, spend the additional cost, it's absolutely worth it.) I have had a few couples massages at this location over past 10+ yrs & but definitely wasn't a regular. However, I was extremely pleased, impressed & already made follow-up appointments. Definitely recommend Sacred Hour for any spa treatments!! From technician to upfront staff everyone was so nice, informative, helpful with questions & real about what I should purchase for home & best time to come back without all the "sale pitch" chatter. Excellent experience & looking forward to next appointment! Big THANK YOU to all staff ❤️

Barrie Spang

Just had an amazing Indian Head Massage at the Rocky River location by LeeAnn. I wanted to take a moment to celebrate what a wonderful business Sacred Hour is from top to bottom. From the second you walk through the door you feel a Zen come over you and you start to unwind. Their check process is smooth, you pay for everything in the beginning, so when your service is over, you can quietly leave. No checking out or process to go through. It is my go to spot when I need to recharge and relax. I highly recommend all of their services.

Sara Perry

This place always looks beautiful and put together. The staff is friendly and efficient. My massages have been great by everyone I have seen, but I found someone I absolutely love named Mary who I see regularly now. As a chiropractor, I know that it is important to get my muscles worked on so I can be the best for my patients. She is so knowledgeable and does a fantastic job. It couldn't be happier. I have also done full spa days, and those were a blast as well.

Misty Howard

Absolutely love Sunday morning warm flow with Corri. I have never had a bad experience!! Always leave there feeling accomplished and calmness to greet the new week!

Sarah Demetriou

Kind customer service and staff, beautiful decor with crystals, earth elements, & natural pieces, and top notch massage services. It’s a treat to be able to receive a treatment at Sacred Hour Wellness Spa. I love both locations, and specifically love the better parking options at Rocky River location.

Marisa Roberto

Could not be more pleased with the massage and facial I had today. Very much needed self care- Jen and Sam both made the experience so lovely. This place is a gem!