Rochester Center - Rochester, New York

isaac vandeweert

This place is dangerous and should not be open. My grandfather has fallen three times while in their care. He is forced to sit up in a wheelchair all night at the nurses station because according to staff he is a fall risk and they are understaffed. This is not a solution. He is unable to sleep which will not assist with his healing. It is also contributing to his pressure sores. It’s just completely inhumane.

We have reached out to social work endless times without any response to try and facilitate his discharge and never get a response. We would like to take our grandfather home where he will have round the clock care and have his dignity back which the facility has taken from him. However, Gabe told our family if my grandfather leaves before they say so that we will be billed for the entire stay.

The bedding has holes in it being held together by tape. His sheets have feces and blood on them without being changed.  Blood on chairs and shared bathroom surfaces. Trash overflowing.

My grandfather gets served water in a 3oz medicine cup 3x a day. He should be getting at least 60 oz. The other day when my grandma tried to get water for my grandfather who hadn’t had any all day, she was told if my grandfather needed water, my grandmother could go get it for him from the vending machine.

My grandfather can use a handheld urinal independently when within reach. We made sure before visiting hours ended that he had one within reach, when we came the next day, it was gone. We asked for a urinal back in his room and was told there were no more urinals on the entire floor.

The center is so understaffed when he rings his bell for help he has to wait close to an hour or longer before help. Staff is literally having to come from other floors to help people to the restroom. I don’t understand how this center can be so understaffed and still admitting patients. Then they’ll use understaffing as an excuse to treat people with such indignity.

This center is a complete danger to my grandfather. My family is in complete distress about this situation. This is how they treat someone who has family at the bedside whenever allowed. Imagine how they treat residents who don’t have family there with them. Please don’t let your loved ones come here.

Jennifer Bruer

I do not know how this facility has not been shut down by the state. The neglect my grandfather has faced here is unacceptable. Staff told him he couldn’t go to the bathroom after he expressed the need telling him “you already went” and then ignoring his call bell. This is not only disrespectful but dangerous. He has fallen twice trying to get to a bathroom after told he couldn’t go.

He is now modified independent with transfers with the help of family, yet the facility refuses to let him come home, seemingly to maximize insurance payouts by claiming he isn’t safe for discharge. When challenged as to why he cannot be discharged if he has met his goals the facility uses intimidation tactics on my 80 y.o grandmother by telling her she will be stuck with a bill if we try and bring my grandfather home before they sign off.

They bring papers for my grandmother to sign without any explanation and denying her copies of them. They’ve tried to get her to apply for additional insurance plans as well despite them having both a primary and secondary insurance plan already that is more than adequate coverage for them.

When he first arrived from the facility, the staff knew nothing about his medications. When family asked about his insulin the nurses had not even known he was a diabetic. He only had one kidney and the staff doesn’t let him have water because that would be inconvenient to fill up or god forbid have to help someone to the bedside commode more than once a night.

This situation is distressing; my grandfather has fallen twice while in their care, and he has developed bed sores and infections as a result of their lack of care. They do not change his dressing as ordered by his doctor and they took his stitches out despite a surgeons order to leave them in place. It’s clear that his safety and well-being are not priorities here. I urge anyone considering this facility for their loved ones to think twice. The care provided is far below what is needed, and my grandfather’s health has suffered because of it.

Joselo Lugo

If you truly love your family member, DO NOT bring them to this place. I can assure that they do not have enough staff to care for all the patients and that leave a lot to say when it comes to giving quality of life to someone who is waiting for their recovery or farewell to this word ( if applicable) with dignity. One sample of this is that regardless of social class or culture I saw a lot of animosity and attitude toward the elderly.

Megan Gratkowski

Giving this place one start is generous. The treatment my 85 year old grandfather has endured is disgusting following a recent amputation.
He has fallen 3 times under their care in less than 3 weeks. After visiting yesterday, I walked into him lying on dirty, blood covered sheets with tape covering the holes.
His dressings are not being changed daily, we’ll come to visit with blood soaking through the dressings. He now has another wound that was not there when he arrived.
This list goes on. This facility is negligent and unsafe. Don’t send your loved ones here

Sam Z

I am very pleased with the overall quality of care that my grandmother receives. The place is kept nice and clean and it seems that the staff really care for their residents. Although, due to recent circumstances, I haven't been able to visit, I know that she is well taken care of. The staff and administration have constantly been in contact with myself giving weekly updates as to her well-being. Seeing how my grandmother seems to be so happy here I would definitely recommend visiting to get the feeling of the rich caring atmosphere for yourself.

Kristin Bruer

I am deeply upset about the mistreatment of my 84 year old grandfather who is currently a resident at Rochester Center Rehab. He has experienced significant mistreatment, particularly related to supervision and communication from the staff here. He is a recent amputee (leg) and was discharged directly to this facility from the hospital. Since coming here less than 3 weeks ago...
1) he has fallen twice due to lack of supervision.
2) He rings the call bell for assistance and nobody shows up, it is appalling.
3) According to PT, he is supposed to be getting at least 60 ounces of water a day, they give him 3 servings of water a day in a MEDICINE CUP. When we ask for him to get more water, the staff has the audacity to tell my 82 year old grandmother who spends 12 hours a day at his bedside that she should purchase a water bottle from the vending machine. It's sick.
4) Again, he is a recent amputee and his wound dressings are not changed daily. The last few times we have shown up in the morning for visiting hours, his wounds are bleeding through his bandages. Who knows when they were changed last.
5) He has developed a new wound since being admitted here and now has cellulitis on his toe. He did not come here with this wound.
6) When we inquire about him coming home because we know we can care for him better than they can at this facility, we are told it would be removing him against medical orders and therefore insurance would not cover any of the days he has already spent here. Costing $300 a day. This information came from Gabe.
7) the facility is dirty. Attached is a picture showing the garbage overflowing, this is how they dispose of the adult diapers when the garbage is full.
8) Our phone calls and emails to administration go unanswered for DAYS at a time, we only get a phone call after he has fallen and still then there is nobody who can seem to answer questions about his specific care plan or discharge plan. We have tried to contact Sadie, the Social Worker, several times to no avail. I don't care if the facility is understaffed, everyone is right now, it does not excuse you from doing your job and treating patients with the tiniest shred of human decency.
9) My 82 year old grandmother is being asked to sign documents on behalf of my grandfather, but nobody can take a minute to explain to her what she is signing, which I feel is taking advantage of an elderly person with difficulty seeing/reading on an iPad screen at a vulnerable time. My grandmother asked staff member, Gabe, for a copy of what she just signed and has still not gotten a copy of anything. Again, sickening and predatorial behavior from healthcare "professionals".

As family members, we deserve transparency and the assurance that our loved ones are being treated with the respect and care they deserve. As healthcare "professionals" you owe it to your patients to treat them with dignity and care. Do better. Also, return phone calls.

Austin Heberger

Neglect, Mismanagement, and Danger – This Place Should Be Shut Down Immediately

This nursing home is an absolute disgrace and a danger to anyone unfortunate enough to be placed in its care. My wife's grandfather has been subjected to appalling neglect that no human being should ever endure.

Repeated Falls: My wife's grandfather has fallen twice due to the complete absence of proper supervision.

Call Bell Ignored: Despite ringing the call bell for assistance, nobody shows up. It is beyond unacceptable for a vulnerable patient to be left waiting for help.

Severe Dehydration: My wife's grandfather is supposed to receive at least 60 ounces of water a day per his physical therapist, yet the staff only provides water in medicine cups—three times a day. When we ask for more water, they have the audacity to tell my wife's 82-year-old grandmother to purchase a water bottle from the vending machine. This is nothing short of cruel.

Wound Care Neglect: His wound dressings (from the amputation) are not changed daily. We’ve arrived several times to find his wounds bleeding through bandages. It’s impossible to know when they were last changed, if at all. As a result of this neglect, he has developed cellulitis on his toe—a new wound that he did NOT have when he entered this facility.

Dirty Facility: The conditions here are disgusting. Garbage bins are overflowing, and used adult diapers are tossed aside when there’s no room. We’ve taken photos as proof of this filthy environment.

Unanswered Inquiries: Phone calls and emails to administration are ignored for days. Even after he fell, no one could give us clear answers regarding his care plan or discharge plan. Despite numerous attempts, we have not received any communication from Sadie, the social worker.

Predatory Practices: My wife's grandmother, who spends 12 hours a day at his bedside, has been asked to sign documents without explanation. She struggles to see the iPad screen and has requested copies of what she signed but never received them. This is predatory behavior aimed at taking advantage of vulnerable, elderly family members.

To add insult to injury, we were informed that if we take him home against medical orders, insurance would not cover any of the days he's already spent here, costing us $300 a day. This information came from Gabe, who has been equally dismissive and unhelpful throughout this nightmare.

DO NOT SEND YOUR LOVED ONES HERE! This place is dangerous and should be investigated IMMEDIATELY. The staff is indifferent, the care is negligent, and the conditions are dangerous. This facility must be held accountable for the mistreatment of its residents. No one should have to endure this level of neglect and inhumanity. If you value the health and safety of your loved ones, FIND SOMEWHERE ELSE!

Lakia Reitz

My father has been in this facility since January of this year. He has fallen on multiple occasions. His room smelled terrible. I've made complaints annd little to nothing has been done. He has items that no one can locate. Contacting social work has been impossible, let alone getting in contact with anyone. I'm in the process of looking for another facility for him to reside. I've had enough of this place and I don't feel like they are staffed enough to meet the needs of a patient with vascular dimensia. Mind you, a staff member has argued with my father on one occasion and on another occasio during a father's day visit, they left him sitting in his wheel chair for 2 hours because a staff member did not want to place him back in bed so she clocked out and left. Words of the staff the witnessed her action. Thouroughly done with this plce. I WILL NOT RECCOMMEND THIS FACILITY TO ANYONE!!!