ONE Spa - Santa Monica, California

Mary Lemmer

There were several things I liked about the experience here, and there is also room for improvement.

First, what I liked —

I liked the steam room and the towels and robe were great quality.

What could be better —

Though I booked an hour length massage, the actual massage I got was less than an hour. The massage therapist didn’t do both sides evenly. For instance, did right hand but not left. I specifically requested unscented oil, and reminded the massage therapist at the beginning of the session (and it seemed heard and totally doable), and yet still a scented lotion was used before I interrupted and asked for my original request.

It’s a little odd needing to walk through gym to get to bathrooms / lockers, but that’s more structural / outside of the staff’s control.

Overall, a 3 star experience at 5 star prices. With a few improvements to the service quality they could bring themselves up to a higher star rating.

angela liuzzo

Location near the Venice/Santa Monica broad walk is very cool. You can take a leisurely stroll, have lunch at Shutters and enjoy a spa treatment all in one day!. We had Massages and facial which exceptional. The service is outstanding.

Joy G

Beautiful Spa, brand new, beautiful views of the volcanic rocks, and with all the amenities imaginable. My therapist who did the facial was so nice and competent. It was the best facial I’ve even had in resorts. The couple’s massages were really good to but I recommend the 90 minutes for a more thorough experience. Highly recommend

Julie F. Jacobs

So disappointed! So many better spas in Santa Monica. The massage service itself was decent, but the facility and management were poor. The showers were broken, the locker rooms played rock music, and you have to walk through a loud fitness center to get to the relaxation room. And the staff was rude. Go somewhere else!

Marlene B

This is a lovely small spa nestled inside Shutters Resort. My first treatment was a 90 min Deep Tissue CBD Massage with Cassandra. She was amazing! Next was the Perfect Duo facial with Deanna. She was extremely knowledgeable and explained what she did every step of the way. All staff was super attentive and I felt so refreshed afterwards!

Velma Pierce

This place is a relaxing haven in Manhattan. The staff is incredibly courteous and the interior design really makes you feel like you are in an ancient temple. It is quite expensive, but it is worth every penny for a special occasion or on a grey NYC day.

Ayla Sandoval

Wonderful message!! I felt like a new person!! Great attentive staff, clean, accommodating.

Awsome E

Amanda is really nice and helpful, very good customer service. Very responsive in my questions I had.