New Hope Ranch Austin Rehab Center - Manor, Texas

Timothy Barnard (Timothy Luke)

I arrived and was shown the dorm where I’d sleep and there were dirty underwear at the front door, urine filled toilets and even feces on a wall next to the toilet. Some of the staff are helpful and genuine, not all. The food taste like it came from a lunchable. The pool is closed and so is the sauna. The gym is okay. Nothing “state of the art” here. The group meetings were very very minimal at best, more time was spent arguing and telling stories. There needs to be some control management. Not a lot of substance. During groups the staff would read something printed out hardly a paragraph and say that’s what they were supposed to teach today and one staff said that he didn’t know until 20 minutes ago what he was supposed to be doing with us and that the people calling the shots were in another city. I terminated my stay rather quickly and they also stole from my personal belongings it was just a bag of tootsie pops but, stealing is stealing. One of the staff members made conversations that I didn’t really see as appropriate. This place needs to be checked and overhauled.

Timothy Smith

New Hope Ranch is a wonderful place for residential substance abuse treatment. They really helped me out. It’s a great program with counseling, groups, outdoor activities such as fishing and pickle ball, and more. The staff is great, especially Mr. Warren!

Katy warren

My entire experience with New Hope Ranch was amazing. Their owner worked quickly with my insurance to get me there, and from the get-go the entire staff was amazing. They are committed to the client's recovery, and I left a better person for having been there. I would give them all the stars if there were more than 5 to give. Excellent place for dual diagnosis treatment.

Richard Gries

When I arrived, I was met by very courtious staff members. I was assisted with my belongings and the process of getting my information and medication listed to New Hope Ranch was completed timely and with compassion. If I had a question or concern it was handled immediatly without fail. While at the Ranch I believe I was able to meet all staff members to include the CEO. I have to say that everyone displayed a genuine concern for my health and safety as well as my comfort. Travis Turner, my therapist, as well as other therapists took the time each day to check in with me, to listen to my story and my concerns about my condition and treatment. Also must say that other clients as well as staff made it possible for me advance quickly in the program. I could not have obtained this level of care, education for my condition and compassion at any other facility. New Hope Ranch gets my highest rating for addiction treatment and recovery.

Curtis Grover

I would like acknowledge Pam and Nick. Pam was real with me and put me on the right path. Nick my referral relation manager helped with all my aftercare needs and helped me develop some life skills. I would also like to say that the food is excellent and the rest of the staff are so welcoming. I will miss New Hope Ranch but I am ready to continue my journey.

Peter Krump

Best rehab I've ever been to. Liked the fishing, bike riding, and yoga the most. Great place to get your head on strait. Staff super nice and helpful. The staff even helped me when my P.O. tried to get me in trouble for attending rehabilitation treatment. Carson, the president and CEO of the facility really does love everyone that needs help getting clean. He's been through it and understands what we are going through.

Brittney Dougal

I wanted to thank the incredible staff at New Hope Ranch in Austin. My son was there for a little over 20 days. The staff communicated with me constantly and kept me informed about his care. He was in dire need of a dual purpose facility that was knowledgeable about mental health and drug rehabilitation.

The program is very organized and well ran. Every member of the staff worked together and provided treatment to my son. His intake staff Tj was incredibly kind and knowledgeable about the insurance plans and the facility and had my son admitted through the correct protocols quickly. The PA, Laura was very patient and kind. She spent a lot of time discussing his treatment and medication plans with me. Travis his counselor was great at returning my calls and allowing me to speak with my son. He also kept the lines of communications with all the staff members accessible to me.

The chef Jeff prepared the most flavorful and delicious meals. My son enjoyed surf and turf the second day he was there. He looked forward to eating everyday. He said he could smell the aroma and he just couldn’t wait to dine. Jeff allowed them to give suggestions about their meals.

Ryan is a referral liaison who worked countless hours with me to find a suitable place for my son to transition to. He did not stop working until we found the perfect facility. I called him day and night. He never once ignored my calls or made me feel like I was a bother. He worked with us every step of the way until my son left the facility.

New Hope Ranch exceeded my expectations. The staff including their Chief Executive Office Cameron are some of the best in their fields. Their contributions, work ethics, positive attitude, and positive environment made it conducive for my son to heal and received the best treatment. He felt valued, and cared for while he was there.

This is the first facility we have been to out of 5 different treatment centers where each and every employee was dedicated, compassionate, understanding, professional, encouraging and stead fast at giving their patients everything they required to succeed. My son was there during COVID19. There were no cases. They followed strict protocols. They were constantly being tested. The facility was immaculately clean.

I highly recommend New Hope Ranch. My son’s time there was nothing short of EXCEPTIONAL. Many thanks to the Emloyee’s for your outstanding contribution to my son and every patient that visits your facility.

Cameron, Laura, Ryan, Travis, Jeff and the entire staff....They are like street lights...they don’t shorten the distance, but they light up the path and make the walk worthwhile.....

Ashley Rader

New Hope Ranch offers so many different therapies that really help their clients not only achieve sobriety, but also maintain sobriety! The staff is courteous and exceeded my expectations when I had a concern about discharging. We all come from different walks of life and at NHR we all were treated with the same respect and dignity. Thank you New Hope Ranch, your ED, counselors, and staff.