Heritage Gardens Rehabilitation & Healthcare - Carrollton, Texas

Inyaa Maboys

Totally love Heritage gardens. The whole team is caring attentive and treat the residents with love respect and dignity. They go above and beyond to make sure that not only the residents are taken care of, but the families as well. They go above and beyond in all aspects. The doctors are top notch and all are bilingual, accessible 24/7 and easy to reach. This place is always fully staffed and all the team works so well together.. The kitchen services are also great, the food is awesome and residents families and even employees. I highly recommend this place. They are Angels who work miracles.

Tricia Vu

My dad, 87 years old been here for couple days. He fully disability with blind,bed 24/7 and also with light dementia. The hospital transfer him here for therapy, hope he can stand up after failing. I beggly request assistance for feeding with meals but he is always the last person was feeded and sometimes not. As now, at this moment, 9.00am but no one feed him breakfast. Myself and my mom too worry and have to visit him any time we can. Staffs seem to be very nice talk but NOT ACT after several times discussion. They are lack of nurses, especially during the night shift. I am in the hospital early every day before going to work to check on my dad and see him lay down there with full dirty stuffs diaper. I press the red button, waiting for an hour but the magic never happen, no one show up. I clean him by myself daily. I keep praying God give people more sympathy, patient and understanding when they are working in the medical field, especially with all old and weak patient need help, that is the reason why they are at the rehab. My advice is research carefully before you send your love one to this rehab.

1. Room is dirty and always smell of urine
2. Nurses are lazy or tired with their schedule
3. Lack of providing medicine for patients
4. Night shift nurses/tech never change diapers (was confirmed by staffs there)
5. You cannot change this organization, I feel so sympathy for any victims still here without relatives visit.

Juno Choi

We are really thank to Loren - a marketing agent.
She is the one who help my mom to have transfer from another facility.
She was very professional and polite. I was guessing other facility didn't want to let my mom go,(loosing a patien) But Loren came there and handle them like a professional.Ended up they let her go.
My mom needs dialysis program, now she having dialysis in the house.
Our family is so happy for that.
Thank you so much LOREN and all the crew working in there.

Bradi Turman

Love the staff! They provide excellent care and truly care about their residents and their wellbeing. Bailey, the business office manager goes above and beyond.

Michael Martinez

The staff is caring attentive and treat the residents with love respect and dignity. They go above and beyond to make sure that not only the residents are taken care of, but the families as well.

Latanya Vaugner

This facility is so great with the patients. A lot of the employees have been with this company for over 30 years. Your love ones will get the care and support they need to return back to their original lives.

CHRISTY CHATMAN

If you’re looking for a place to give your love one extra care/or to gain their strength back, then Heritage Gardens Rehabilitation & Healthcare is the place to go. The staff there goes above and beyond to take care of their patients. They treat them as their own family. One person that stands out to me is Mrs. Tia Heard. She will make sure your loved one is given the proper care and attention they need while in the facility. What ever problems or questions you may have, she is the person to call and ask for. I would recommend this Facility to anyone, who was looking for assistance.

Bk

Haritage is An amazing facility, and has some of the most caring staff I’ve seen in a long time. Everyone has made my auntie feel like family. They take therapy/rehabilitation seriously, and potentially saved my aunties life. I will say this don’t let some of the newer , fancy facilities fool you when it come to care they are lacking. My family member was at one of those places prior to us moving her here, and it’s night and day difference . I would definitely suggest this facility to anyone looking for a place for a loved ones rehabilitation , long or short term care . Because good care is hard to find , but this place has it !!