HCA HealthONE Presbyterian St. Luke's Rehabilitation, A part of Spalding Rehabilitation

This is the best rehab facility. I had to be admitted after a lengthy back surgery. I was not able to get out of bed, or do any self care the day I got there. With the OT,PT, nurses and doctors assistance I was able to leave 100% independent 7 days later. I was cared for incredibly well. Pain control and safety are a priority. I looked forward to my therapy times because I learned so much. I would 100% use Spaulding at PSL again and I would encourage all my friends and family to use Spaulding for their rehab needs.

I go home today after a 12-day stay following a four-level fusion of my lumbar spine. I can't speak highly enough of the professionalism, compassion and expertise demonstrated by the staff, from nurses and CNAs, to therapists, to docs, to administrators. I felt respected, encouraged, and heard each step of the way...and many of those steps were painful and challenging. Now, a couple of hours from discharge, I feel well-equipped to take the next steps at home. Thank you, Spalding.

I feel so very lucky to have been treated by the incredibly kind, caring, and professional staff at Spalding. They sent me home well-equipped to return to normal life after my brain surgery. Everyone at the PSL location clearly cares about their patients and I could not be more grateful to all who contributed to my rehabilitation.

Everyone there was amazing. Case mgr Dr's, Nurses,CNAs,OTs,PTs. I went in there with a goal of walking. They push you as hard as they need to. Overall great atmosphere with outstanding people who work there.

I was there for about 5 days .. walked out .. I see a lot of familiar items in the 1 star rating and sadly I experienced a lot of them. Was told I could not not leave because my insurance would not cover outside medical unless Spaulding approved my release. That is not true. . I wish I could have read reviews then. It would have saved me a lot of hurt and frustration and tears and anxiety . BTW, St Luke's only recommended Spaulding. Thinking $$$

Let me be clear: Frontline nurses, caregivers, and rehab specialists are excellent! Great people personally and professionally. Administratively, this facility can be a tormenting experience for patients. I'm referring to administration at the top level. I'm sure they're in a glass office somewhere in Tennessee. That's why I gave this facility a one star rating. I was presented paperwork to sign to enter this facility under duress while incoherent from surgery and meds. Little did I know what I really signed. I spent 10 days at PS/L location in an old building that does not meet patient needs. No handicapped high-rise toilets, inadequate bathing facilities. Toilets need to be flushed several times, because there is inadequate water pressure. No air conditioning during my entire stay in August. Again, a tormenting experience. ⚠️ You will be kept hostage until your insurance benefits are exhausted. It's a facility where patients are "warehoused". I was there for 10 days. The rehab to fit my needs could have been done in 5 days at the most. Very little rehab done on weekends. Does HealthOne Care? Sort of. In a rehab setting, it's as long as they have the right to make as much profit as they can from each patient.

Deplorable. I cannot tell you how bad it was. I had undiagnosed CRPS and my pain was not treated at all. I remember a lady crying out in pain for days. I ordered my medical records and saw I was transferred in with fentanyl, which I never received and disappeared. I was so sick in the too hot or too cold rooms. Absolutely nothing a person would need after spine surgery was available. I did not fare well since the spine surgeon seriously damaged my spinal cord and caused CRPS and then sent me to this hole. The rehab was ok , but they missed a lot. Like the fact I got CRPS due to a negligent surgeon. The doctor at the rehab was TERRIBLE. She was always AWOL, missed almost every meeting with me, and could have cared less if people were screaming in pain 24/7. A deplorable hole. Avoid at all costs.

If I could give a 0 star rating for this place I would. They are uncaring and kept me there until my Medicare ran out then finally sent my films to my surgeon. I had a spinal fusion surgery that failed due to an infection in my vertebrae that loosed the hardware and I was unable to walk due to the pain. They would put me in a wheelchair every day and the phys. therapist would come in and say "I need you to walk 100 feet today" knowing I couldn't stand without excruciating pain. I was given 2 showers in my 3 week stay. The day my surgeon was finally notified and received my films I was immediately transfered to his hospital (Skyridge) and after telling me he just found out about me rushed me into emergency surgery to correct the problem. They just want your insurance money, stay away!