Falcon Heights Health and Rehabilitation - Colorado Springs, Colorado

Aspen Akuna

Worst place for dementia patients. My grandpa was there for a while and most recently they took away one of his meds to keep him mellow without telling my grandmother. They've sent him to the hospital several times by ambulance and the hospital can't do much except send him back. He started getting aggressive without that medication. We don't know how long he was off of it as they didn't give us that information. They put him back on the med and after a while said they were going to look for another place for him so he can have one on one care. A day later they said they've sent him to memorial hospital and said they weren't taking him back.

Bad Kitty

Every day for the past few weeks my day has started with the sound of the cooling machinery on top of the building squeaking and squealing for hours.

HOURS.

I've called to talk to them about it and the mainenance guy gets up there and does something that is a temporary fix until the next day and then it starts all over.

Rather than jut FIXING the problem, they put a temporary band-aid on it over and over while the rest of the neighborhood has to listen to the piercing sound of the pully or belt of whatever the issue is.

I've talked to several members of the neighborhood who are also EXTREMELY tired of listening to it.

If this isn't fixed by July 8 (that's 1 week from today), I'm going to pursue legal action and file a lawsuit on behalf of the neighborhood who has to listen to the high-pitched noise day after day.

Suzanne Mckinney

Where do I start… The recent cooperate change over is a joke… truly this company taking over should be exposed for the money grab it really is…its truly and injustice to all of the people, residents, families and staff members apart of the everyday human experience in these facilities should really know what’s going on Colorado Springs wake up these are someones family and really the whole world should be ashamed of them selves I mean really the way they treated all people trying to care for other people..the staff and residents was it was appalling how CottonWood health care treats employees who tell the truth and don’t have to lie at the very least this should be an outrage and has to stop… the on going staffing crisis is real folks, . the toxic atmosphere, the combativeness by cooperate staff towards floor staff who are responsible prudent nursing staff is very dangerous combination…and has to stop…the resident to staff ratio on nights has never been reported but should be investigated and they just get away with it what…the cooperate leaders of today are foolish and untrustworthy especially Cottonwood if family members and the community truly knew what was going in’s they’d be highly upset…from the comments I’ve it’s a split decision …the wonderful staff that does stay because they are fiercely loyal to there patients…loyalty matters and you would think it would be rewarded but instead the are threatening and disrespected..:they don’t make payroll for several of the nursing staff…they don’t pay wages…yes I repeat they don’t pay and blame it on the next company a sad state of business in this country… the average nurse and nurses aide which is more hired staff then agency are not only used and abused but the lack of staffing is due to the combative cooperate representatives that have they have families depending one their timely wages and all the bonuses they are promised but the cooperate leaders for coming in and staying extra….

Tova Altmann

The positive energy among the staff is truly felt throughout this community. It's clean and the new memory care unit is a beautiful environment.

Judith Salkeld

Wonderful visit with a few residents today. Has improved over the past few months. Clean etc. Pleasant to be there.

David Burgess

Have lived in the neighborhood for years. Every time they get enough bad reviews and/or inspections, they change names and nothing else. All kinds of alarms and mechanical noises coming from the building for a long time now. Have called them about it and they just don't seem to care. Awful attitude from management. Can't imagine what kind of care the patients receive.

Jesse Kerr

When I had to relinquish my brother to their care they were called Aspen Living Center. And 4 out of 5 stars. It was great for about 3 months. Then they sold the place to an outside agency that wanted to maximize profit. Then the complaints started rolling in. My brother had a stroke and short term memory loss. And he was a cook... And always complained about food. So I didn't take him seriously until I saw it. Worse than prison food. Launched an investigation. They fired the nameless cook who can't be reached. Threaten to sue... Oh we are under new management. "We need your brother's ID and birth certificate." You had that when he went in and when you lost it the first time I emailed it to your office manager. "Well we lost it when the company changed... And Monica no longer works here." Then suddenly it went from fully covered by insurance to "he owes us money". Did you check with his case worker... "we have no control over that". Did you check with his registered primary physician? "We gave consults to outside providers as is our right by the document you signed". Basically they got total control over his medical information, stole his social security, got him to play along by telling him that the only way he gets out is to do what they say, and.... He's no angel. They feel like like they can deflect anything by saying he's 6'3 and 300lbs. And try to categorize him as a danger. But his older brothers are 6'8 and 6'6. He was a runt who played Magic the Gathering and DnD and raised a kitten that he found by the side of the road. The stroke changed him. Of course it did. But not that much. He's not allowed to order pizza anymore because he shares it with his friends... Who are on dietary and choking restrictions... So I get that. But that's what they have documented. He's kind but not not aware of consequences. But also they need hazard pay because he's big and "scary". Giant teddy bear with a high IQ is very scary to an administrative body that wants comatose patients with no family members to report anything. Also. They don't have a receptionist. "You can call anytime". Lies. You can call anytime.. but you will call three times with it ringing until your phone times out. Then when you finally get a human (7th or 9th call) "I'm not his nurse, let me put you on hold". Then it hangs up. Statement from current owner "Medicaid doesn't pay for office staff. You know how it is." I was pretending to be a wealthy independent. Anyway... My brother who should be fully covered by Medicaid now owes them money that they got my octogenarian mother to pay. And social security has been paying into their account... Not my brother's account. So freaking shady. Every time I meet someone who wants to help me... Company got sold... She no longer works here... We need these documents with identity theft information that you already submitted but we can't find. Freaking awful place

Rachel Burgess

Been living in the neighborhood with this business for almost a decade. Everytime they rack up a certain number of negative reviews, they change the company name. They do not seem to care at all about their residents. Presently they have some kind of mechanical malfunction that is non stop squealing through the entire neighborhood. According to them, there is nothing they can do. From a block away, it's noise pollution that never stops, I can't imagine what those residents are living with. Must be like Git Mo in there. I'd never subject anyone I cared for to that.