Bannatyne Health Club and Spa - Bristol

Debbie Laming

Firstly this is not a SPA facility and spa packages should not be sold for this venue!
This is a little local leisure centre for the local wealthy oldies who frequent during the day. The staff are amazing and sadly the only friendly faces you'll see. Please never ask for the cream tea, you'll thank me! Massage however was fabulous.

tom ford

I am deeply disappointed by my recent experiences at this gym. I initially joined expecting a safe, clean, and welcoming environment, but what I encountered was the complete opposite.

First, the staff’s behavior was shockingly rude. During a recent visit, I made the mistake of allowing my child to enter the hot tub, which I acknowledged was against the rules. I immediately apologized for the oversight, but the manager’s response was utterly unprofessional. He shouted at me to get out, giving us no reasonable time to comply, and later handed me the terms and conditions as if I couldn’t understand them. This treatment felt incredibly condescending and disrespectful. No one should be made to feel like they’re being spoken to as if they’re stupid.

Secondly, there are serious safety hazards at this gym. I injured my foot on a loose screw from a broken locker, and when I informed the manager, he brushed it off, saying it was “not his problem.” This complete lack of concern for member safety is unacceptable.

To make matters worse, the facility is filthy. I developed verrucas from using the showers, and my partner contracted a fungal infection. The gym even admitted they hadn’t had any cleaning staff for months – not even using an agency! The neglect in maintaining basic hygiene standards is outrageous and poses a serious health risk to all members.

This place is a disaster waiting to happen – rude management, unsafe facilities, and absolutely no care for cleanliness. I would strongly advise anyone considering this gym to stay far away. It’s not worth the risk to your health or well-being.

Mariana Budeanu

My experience with Bannatyne is unfortunately very negative in all the ways .one ,the gym is overcrowded,swimming pool the water is so could ,I had my 2little girls after with chest infection when we been in the water .we were shivering so we didn't enjoy at all.then the staff is very poorly. Plus my husband for an health problem couldn't go more so we frozen our membership but my husband still was charged for that.I was having a chat with the manager all sorted ,lots of apologies and promised that my husband will be refunded. Well that refund never been made ,so shame on you for stealing from people.Well done ,amazing staff and imagined that all this was saying by a Manager ,what can you expect from a staff .

ivan del vecchio

Not Worth the Membership Fees

I've originally joining Bannatyne over other gyms because of its advertised pool, sauna, and steam room facilities. Unfortunately, the reality has fallen far short of expectations.

Cleanliness and Maintenance: Across the border the cleaning standards are very low.
The sauna has become unbearable as yesterday the 5th of November it was smelling of pure Urine. The way this was addressed was mop the floors in easy-access areas, which made no difference, when obviously it needed a deep clean.
Also It’s also not hot enough, as I’ve found myself sitting in there for 45 minutes without sweating, which is frankly unacceptable. When I raised this issue with staff, I was told it’s “normal,”.

The Steam room has a persistent mouldy smell, but most recently, it actually smelled like “gone-off mushroom”.

Pool Temperature Issues: The pool is freezing cold, so much so that it’s uncomfortable for adults and unbearable for children. My young daughter shivers after just a couple of minutes in the pool, which is supposed to be an enjoyable experience and one of the main reasons why I did join the club.
I once tried to warm her up after her lip turned a dark blu and she becomes very pale by letting her dip her legs in the whirlpool, but a staff member quickly told us off even printing out the entire terms and conditions with the rules highlighted to hand to my girlfriend in the bar area. This response felt excessive, rude, and dismissive, especially given that pool temperature complaints are common both at reception and online. As usual they dismiss all complain saying the pool temperature is monitored and "Normal"

Also you my find mould on the changing room panels and shower soap dispensers.

Overall Experience: This poll side facility are smelly, outdated, and poorly managed. Between the lukewarm sauna that doesn’t work as it should, a frigid pool, and a dismissive staff, there’s really nothing left to justify the high membership fees. If you’re considering joining, save yourself the disappointment and go somewhere else—somewhere that values its members and keeps its facilities up to standard.

Kat

Rubbish to be fair, purchased a spa package for three of us, they just didn't seem to care, we were left without direction, half the package not given, the voucher promised not offered.
We were there to be pampered, not chase how to do things, the customer care is awful, for a rather run down, slightly grubby place.
Definitely not the luxury pamper we paid and expected.

Holly Belle

The standards here are low considering especially the cost of attending.

This is the third or fourth time in 6 months they've had to close the pool due to glass being found (?!).

The gym is small and cluttered, every machine is in use so you can never follow a planned routine, you have to just wait until something is free.

The opening times could be a little bit longer ideally - 6-11 would be a bit better.

All of the changing and showering facilities are really due an upgrade - sometimes on a warm morning the womens showers smell of sewage, there are gaps between the linoleum and concrete floors that create weird holes in the floors of the showers.

The pool temperature can be really inconsistent! When I first started it was too hot, then too cold, although they seem to have started evening out again luckily

The classes are always booked up in minutes - and they cancelled the classes on weekdays mornings around 7:30/40 so I can no longer do a morning class as they're either too early or too late (would really benefit from staggering the timetables between the two rooms).

The good notes are the staff are pleasant and the pool is very nice (when it's open) but I really hope they sort it out. I've had an email my membership price is increasing, and I'll be switching gyms if nothing changes - Horfield Leisure is undergoing a massive refurb and is half the price...

Linda Pascoe

The staff carrying out the treatments were lovely and a very relaxing experience. Long wait for simple food, which made us late for our appointments and was cold when arrived. We have been too much better Spa Days and would advertise as a leisure centre not a Spa Experience.

Louise

I had a couple of excellent treatments in the spa - Marina for a lovely lava shell massage and Matilda for one the best facials I have ever experienced! Very friendly and I would definitely recommend.