Bedrock Rehabilitation & Nursing Center at West Volusia - Deltona, Florida

Lymaris Ortz

El peor lugar para dejar a un ser querido. Algunos de los enfermos son negligente. Los fines de semana hay música. no atienden bien a los pacientes los bañan una vez a la semana y si acaso. Las pertenencias ropa, pantalones y zapatos nunca los vuelves a ver los pacientes tienen ropa de otros pacientes aún que digas que los familiares pagarán sus ropa. Lugar poco de poca limpieza. Dividen las personas que están allí con medicaid del estado de otros. La comida es un Ascó. Deben cerrar lo. No silbe. Si tú familiar muere allí en 30 días espera la factura de mal servicio.

Sandra Vega

Voy a buscar, que autoridad del gobierno se encarga de este centro, mi hijo tan solo estuvo horas y fue maltratado, tuvo que llamar a su esposa para que lo recogiera. Sucio, los empleados totalmente irrespetuosos. No lleve a ninguna persona alli.

Mary Ruiz

Uno de los peores sitios para dejar a tu ser querido,pobre atencion de ciertos profesionales de la salud .

Tracy Gilfedder

My mom Dottie was a patient at Bedrock for a month and the care she received was AMAZING! My mom had a stroke and Rehab in a Skilled Nursing Facility was recommended. My 84 year old mother did not want to go to rehab and I didn't think she would stay. The day before she was admitted to Bedrock, the Admissions staff reached out to me and addressed all my concerns. They let me know that the building was being renovated, under new management, but most of the staff had been working there for many years. The facility is very clean. My mom's room was comfortable and VERY CLEAN. The staff were very welcoming. On the first day, my mom's Therapists each came into her room and introduced themselves to us. I received frequent updates from her therapists and caregivers and the care was very individualized to meet my mom's needs. One of the many things that impressed this old nurse is that my mom and I were made an active part of her recovery with weekly Care Plan meetings. Another thing I really liked is my mom had the same Nurses, CNA's all the time and my mom felt liked they truly cared for her. The activities department kept my mom engaged, active, and they helped her make friends. My mom is a very picky eater and I was prepared to bring her meals, but the food and dietary staff are Amazing too. Every day by 4pm they post the next days meals and have an alternative for each meal. Also, if patient's don't like the meal or alternative, they can have a grilled cheese, a salad, or soup. I noticed that there are large water coolers in the common areas and the staff would offer water throughout the day. At home I always struggled to get her to drink, but at Bedrock they gave her small amounts frequently. Due to my work schedule, I visited at different times and no matter what time I was there, the care wasconsistent, room clean, my mom clean. Call lights answered immediately. The Nursing staff don't hang out in the nurses station, they were out engaged with the patients. The Long term residents are happy to live there and the staff love their jobs. My mom recovered and is doing great thanks to the care she received. She misses being there and asks every day to go visit. THANK YOU BEDROCK!! I have been a nuse for 41 years and for the last 7 years go to every Nursing Facility in 3 counties. There may not be a grand piano in the Entrance with Happy hour, but Bedrock has the BEST STAFF and provide Excellent individualized, consistant care. THANK YOU,

Colleen Mooney

My brother was a resident in this horrible facility. He was to have his sugar checked daily. This was not done. He has minimal care and seems to be basically warehoused there. Currently, he has been moved to a hospital in Jacksonville. He requires the use of a Trinity Breathing Machine. Our family are very concerned about him going back to this facility. We are very concerned that the lack of care he has been receiving will lead to his death. We feel that he is being marginalized due to his obesity. We all live in Pasco County and my brother has been asking that he be placed in the Kindred Facility in either St. Petersburg or in Tampa. In the past I have tried to get help at the facility but was told my brother can be his own advocate. He has tried and nothing is done to help him. Frankly, Deltona Healthcare, which is now called Bedrock Rehabilitation Nursing center at West Volusia does not provide the care that one would expect. I truly hope you can help my brother.

Kimberly Dufresne

Where do I begin, they all were so beautifully wonderful with my brother!! I can not thank every staff member enough!! He was so happy , they got him rehabbed and back home!! He was able to enjoy his birthday, his girlfriends birthday! Thank all of y'all! He returned in October. They all remember him and surrounded him with love , hugs, and fun!! There is no way I could thank this staff enough, nurse's, CNA, laundry staff, kitchen staff, maintenance, behind the scenes workers, activities physical therapy,they all truly loved my sweet brother! Thank each and everyone of y'all!?

Aissa Torres

This place is TERRIBLE. If you want to see an absolute decline in your health and patient care, then this is the place to go. Every time they have an issue with the department of health for terrible treatment of their patients, suddenly they get bought over and it's a new name. If you love your family members and friends, please avoid this place at ALL COSTS.

Susan Rose Michelle Bajor

Was admitted yesterday and I will say my experience here has been wonderful. Very friendly staff, supportive, caring and personal care is top notch. Physicality, my room is clean n smells fresh. With what I read on here I was fearful but with recent aspects of change there I believe are things of the past and are furthest from my experience and truth.

UPDATE: 1st I want to apologize for the late update review regarding my experience back in December 2023 but my vision wasn't visioning too well and I couldn't see to write. I was in here 2-3weeks and my experience was no less than wonderful. The staff was sweet, friendly, professional, performed their job well & most times above and beyond the call of duty. I'm truly grateful for everyone who had a hard in helping me during my time there. I thank the following and if you are not mentioned I'm truly sorry and you have not gone unnoticed or appreciated. Much love ❤️
Delores - Personal assistance day
Eddlene/EJ
Susan -nurse
San-Tuesday am nurse
Monica
Felicia
Ot-Sonja
PT Keith
Heather
Kelly
Nicky- coffee girl very sweet
Ms Thi- night helper brought water
Kholie
Abdul-cleaner man
Doreen head social worker
On December 25 there was a very sweet young lady who helped me go to the shower room and helped me but unfortunately I never got her name....I thank you as well.
I'm sure I'm forgetting some ppl and I'm sorry.
My stay there was made better because of all the hard working staff that really cared about me and how I felt, what I needed and what could make me feel better. Their support was genuine and loving. I can't say more than this just don't believe the earlier bad post because they have really worked hard to improve their facility and they deserve all the recognition.