Advanced Health & Rehab Center of Garland - Garland, Texas

Tralla Fields (DragonLady)

This place is very nice on the inside and outside and that's about all you guys because it's a horrible place to have to leave someone you love.
They wouldn't clean the room, he had to wait days for a bed bath, and when he was soiled they made him wait from 1 to 2 hours before they would clean him up and by the time I was able to have the things that I needed at home he had bedsores that I thought I never would get well but I did.

Becky Billingsly

Do not leave your family member here!!! Everyone sits on their phone.Buzzers are not answered. I took my husband out yesterday and went to the hospital. Any signs of healing he had in the hospital was completely undone here!!

Misty G

This place is very clean and esthetically pleasing. Everyone who works there was so nice and personable. My dad was only there for a few days but all the different care teams that saw him were great and caring. It felt more like a nice hotel than a medical facility.

Fredricka Wright

Just like the person said 6 months ago. Outside looks great. Horrible care on the inside. Staff and CNA's are rude!
Business etiquette is Terrible! Very unprofessional

Heather

My mom recently started working here and walked out the first day. She witnessed neglect and abuse. The CNA’s and nurses were fighting and causing a lot of hostility. She said the facility smelled so bad because the patients were not being cleaned properly. She witnessed a staff member change a diaper but didn’t clean them. The person put two diapers on the patient which is not allowed. They didn’t have any reports on the patients needs. The staff doesn’t even call the patients by their names. When my mom confronted her boss, administration, and HR they apologized and came up with excuses. Even offered to move her to a different area. Like my mom said, that doesn’t change anything. A report to state will be made. She has never seen a facility this bad before. Be cautious about this place.

Tiff C

Patient care is the number one focus, nursing, therapy, activities, dietary and even house keeping. They are all phenomenal. I have never seen so many employees that genuinely care about everyone and provide amazing patient care and customer service. This facility was built on morals and ethics, and prides themselves on patient care. I would highly recommend this facility whether you're looking for short term rehab or long term care. Take a tour and meet the staff, you will be impressed.

Evette Watson

My father was here for rehab & their team did an excellent job with his recovery after a stroke. The Therapy dept was AMAZING! So nice & knowledgeable, He loved how he was treated there & that warmed my heart knowing they really took care of him when he needed it the most. For that I give this place 5 stars!

Shanna Easley

HORRIBLE PLACE!!!!!

Although they have made some upgrades to this facility, the front and intake staff was not one of them. I cant even describe in the right expressive words how appalling and utterly rude the front desk ladies Tanika and Lisa are to the family members visiting their loved ones, the very family members that chose to place their loved ones at this facility.

On numerous occasions Lisa has been very combative. loud and rude to the guest visiting their family members. When working with Tanika for paperwork processing, she was also very rude, short and does really seem to understand what she is doing. She provided a packet of papers requiring signatures, only to review there were missing papers. Having to schedule a meeting to talk with her about this she then provides another packet of papers to review. Only to contact weeks later, letting us know she is missing main paperwork she needs. Then expects you to drop everything to get her what she needs.

The administrator Bradlee promoted a warm and fuzzy stay and staff for you and your family members, but is no where to be found when you are experiencing these issues with the front desk ladies. After trying to reach him numerous times for complaints, he seems to be "used to it" and "okay with it" because the ladies still behave in such a rude and disrespectful manor to all guest visiting their family members.

Sadly this place takes Medicaid and not many facilities do, so they are quick to accept patience for their Medicaid benefits but definitely lacking on the customer service aspect. However, there are several hidden fees you will need to look out for that come later.

They tag all residents clothing, every single item, with permanent marker. So hopefully you don't plan on bringing your loved ones any expensive or nice clothes to wear.

While visiting the few times we could manage getting past the rude gate guards and terrible attitudes, my mothers room didn't even have any sheets on the bed, the food was horrible, they are NOT allowed in the court yard, no matter what they "sell you".

Although the business name states rehab, I have not witness much rehab going on at this facility. The only rehab need is from the trauma you endure after dealing with the intake and front staff.

Horrible experience! Horrible front desk staff! Horrible! Horrible!

I WOULD NOT RECOMMEND THIS PLACE FOR YOUR LOVED ONE!
LOOK ELSE WHERE!***