The Pines at Philadelphia Rehabilitation and Healthcare Center - Philadelphia, Pennsylvania

Bruno Concepcion

También muchas gracias que Dios los bendiga a todos especialmente a Estefani

max c

After extensive research to find a decent Rehabilitation facility, the Pines have exceeded our expectations on every level. It started by me just showing up there unannounced in March 2024. It was around 5pm and the staff were changing shifts. They didn't know I was 'checking' the place out. As they passed me, everyone spoke, & was genuinely polite to each other saying, 'see you tomorrow.' That was my 1st good sign. As I stood in the lobby, the place had a calming feeling about it. It passed my 'smell & aura' test. The young lady at the reception area told me that admissions had left for the day & would return at 9:30 the next day. Her kindness and demeanor passed my next test. We came back in the morning & spoke with Kristen about having our loved one transferred there. Kristen is very knowledgeable & proficient in her position as the Admissions Director. She was a joy to deal with. We completed the transfer quickly within a couple of days. The Pines difference has been like night & day. Our loved one is receiving excellent care & recuperating extremely well. The entire staff, from the Management, the Medical Staff, to the Kitchen Staff as a whole, warrant recognition for this facilities success. It is our prayer that my best friend & loved one Sundra W. will be fully back to living on her own again soon. I highly recommend The Pines of Philadelphia if you want "peace of mind" about where your loved one is being taken care of.
Max C.

Nancy Brzyski

My husband (Tom) and I had the occasion to both be in the Pines rehab at the same time. We found the place to be very clean and cheerful. But the best part of our rehab was the people. From the doctors, admin. nurses, floor nurses, therapists (both physical & occupational), CNAs, housekeeping, and food service people - they were all pleasant and helpful. I want to send a special shout out to all who worked in B Hall, they are exceptional. I was at another rehab and the difference was like night and day. I would recommend the Pines to anyone that needs rehab.

Stacey Bilotta

The staff is caring everyone is really nice all you have to do is ask for something and they're more than willing to try and accommodate. In the very beginning the first day that my dad was there there was definitely some Growing Pains to get things done correctly but once you spoke to people about it everything fell in . They've been taking excellent care of my dad. And on a side note the food there is actually pretty decent and if you don't like what you picked on the menu if you just ask they'll get you something else. Suggestion on Sundays when they give you the menu you need to pick out your choices for the whole week which sometimes can be a little hard to remember what you actually ordered per day for each meal if you have a phone take a picture of it or if not then you can always ask them and they'll make a photocopy of it

Helen THOMAS

Great staff, great service, great therapy. I highly recommend The Pines to get you or your loved ones back on their feet.
My sister's care and rehab routine helped us feel confident that we chose the right place.
Special thanks to Priscilla and Sheldon for making Mary feel like she was their top priority.
Did I mention how clean it is?
She even enjoyed the meals!!!

Jon Tucker

After having several major physical and health issues, I was admitted into The Pines of Philadelphia.
On admission I was barely able to stand, but the P/T and O/T staff in a few weeks had me walking first with a walker then with a cane. The entire experience at The Pines was excellent. The nurses and aides were wonderful, the entire staff of the building were always friendly and helpful, I was able to have dialysis at my usual treatment center,
I’ve been home for a month and am 95% independent thanks to the caring professionals at The Pines. You’re the best!

Danni

I want to start off this review by saying the nursing staff were amazing, the staff all knew my loved ones name, were very attentive, and personable. The lady at the front desk was extremely nice. They are the only reason why I'm giving the facility 2 stars.
The woman in the office, who I will not name, is a liar who wouldn't know HIPAA ruling if a book about it smacked her in the face.
First off, when I questioned her on why my loved one was there so long she told me "Medicare wants them here", which I knew was a straight up lie. I have worked in Insurance Collections and Patient Follow up for 13 years, insurance companies do not "want" patient's in facilities longer than absolutely necessary. My loved one ended up being here for 2 months and every time we talked to the patient advocate she would say "Your loved one needs to be here longer. Just give us time".
She refused to talk to me, I had someone assisting me who is older and a bit wiser, but that's all this person was doing; ASSISTING me. The patient advocate would call this person for decision making, meetings, information. She would only call me when this assistant of mine wouldn't answer the phone or told her to call me WHICH the advocate was told MULTIPLE TIMES to call ME, the next of kin. She flat out refused to call me in the last meeting we had where the advocate stated "just give us time". My assistant told the advocate "I am not the decision maker here, you need to call Danni" the advocate said "I will call you" and this went back and forth between them, with me sitting right there as if I wasn't, about 4 times before my assistant just shrugged her off.
We are now receiving an appeal request in the mail for denied days that I have been purposely ignoring because of the advocate constantly saying "Medicare" wanted my loved one there. This is not up to us, the patient, to appeal. Had my loved one come home when I wanted them to, there would not be days to appeal but, "Medicare wanted them there". When the 4th or 5th letter was not returned the advocate decided to call my assistant and lie to them and tell them that we never signed discharge paperwork and that she was sending it to us in the mail and that we had to sign it and send it back. We signed discharge paperwork, the incredible nurses aid on hand the day my loved one was discharged made sure we signed it. I got the "discharge paperwork" in the mail today and it's another appeal request for the days denied by Medicare.
But "Medicare wants them there".

If you are younger, taking care of an elder, do not expect the patient advocate to have any respect for you. It is very clear she is only trying to make as much money as possible for the facility and she will lie through her teeth to get what she wants.

My loved one will never set foot in The Pines again, which is an absolute shame because, again, the nursing staff were absolutely amazing but when the people actually pulling the strings only see you as dollar signs, the care isn't even worth it.

Nerla Daniel-Chery

The staff at this rehab has been amazing to my mother for the past 6wks she has been there. Especially the CNA Dawn, truly a gem, Nacla super kind. All the nurses are really good, everyone is quite nice and decent. My mother had a birthday soon after admission, the staff set up a party room for us and made it very special for her with birthday banner. Our family truly was grateful for this meaningful gesture. I am so grateful for this place, even though I visit almost everyday, the few times I didn’t go I felt at peace knowing she was well cared for there. I wish this was a long term rehabilitation as well, in case I need one in the future. All I can say is so far so good, may God bless them all at this facility….